Our service to you is we will:
- provide a car within a few hours of when the claim is made
- provide a like for like courtesy car
- repair your car at one of our garages
- make a car accident claim for personal injury compensation and a claim for loss of earnings and other out-of-pocket expenses including recovery and storage charges.
No matter how good your driving is, accidents on the road do happen. We have put together a guide to what you should do after an accident, which can help minimise the additional stress of sorting everything out following the incident.
You are always required to stop at the accident scene if you think that your accident has caused injuries to people, other vehicles or roadside signs, bollards, lights or other fixtures.
Ask anyone who witnessed the accident to give their names, addresses and vehicle registrations. These may come in useful later in the event of insurance claims or judicial action
If anyone has suffered any injury at the scene of the accident or if there is a risk of fire from leaking petrol or any suspicion that the other driver may be intoxicated through drink or drugs then call the emergency services without delay.
Do not admit liability under any circumstances. This rule applies not just at the scene of the accident but also if you receive a telephone call from the other driver or his insurer after the accident.
In general terms you should avoid speaking with the insurer of the negligent driver after the accident and should seek assistance in responding to any correspondence you might receive.
At the scene of the accident, you should obtain as many details from the other driver involved in your collision.
Accident Replacement vehicle
Replacement vehicle registration
Our step by step service to you.
1-
After your involvement in an accident call us free on
0800 234 690
We need you to let us have details of the third party vehicle registration, the vehicle make and model, the insurance company and the insurance policy number together with your details and the name and address of any witnesses.
2-
Talk to our highly trained expert advisors
Having taken all the relevant information from you, our advisors are usually able to establish who was to blame for the accident in a matter of minutes. However occasionally we may need to make some further enquiries but these are usually handled quite quickly.
3-
We organise the repairs and inspection to your vehicle
We will book your vehicle so that the damage can be assessed, and the cost to repair can be established.
4-
We will provide you with a like for like replacement vehicle, which will be delivered to you
If we are satisfied that the third party was at fault for the accident, we will provide you with a like for like replacement vehicle for the period that you are deprived of the use of your vehicle. This cost will be recovered from the insurer of the negligent third party.
The vehicle will be delivered at a time and location convenient for you. .
5-
Establish whether any additional losses are recoverable
If your vehicle is used for commercial purposes, for example taxi driving or driving instructor, we will help you establish the recoverability of a loss of earnings. We will also advise you in respect of a claim for personal injury.
6-
We will regularly monitor the repairs to your vehicle
We will regularly monitor the progress of repairs to your vehicle and update you as and when required.
7-
Once your vehicle is repaired
Once repairs to your vehicle have been carried out, we will contact you to arrange a convenient time for you to collect your vehicle. You can use our vehicle to get to the body shop to collect yours. Please note you will be asked to sign a repair satisfaction note by the repairer upon collecting your vehicle. We will then collect our vehicle from the repairer.
8-
Once your vehicle has been collected
We will speak to you to confirm the progress of any other losses you may have encountered
Upon receipt of which we will send the insurer of the negligent driver our payment pack which will include these details including any other supporting documentation for all of the losses you have sustained.
